Privacy Policy

Imagine Digital Signage ("Imagine", "we", "our" or "us") is committed to protecting your privacy and ensuring that your personal information is collected, stored and processed responsibly.

This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website, use our digital signage software, mobile applications or any related services (collectively referred to as the "Services").

By using our Services, you agree to the practices described in this Privacy Policy.

Imagine Digital Signage is a cloud-based Software-as-a-Service (SaaS) platform developed and operated in South Africa.

We provide digital signage software, remote device management, content scheduling, reporting, monitoring and related services to businesses worldwide.

Depending on how you interact with us, we may collect:

Personal Information

• Full name
• Company name
• Email address
• Telephone number
• Billing information
• Physical address
• Job title

Account Information

When you register for an account we may collect:

• Username
• Encrypted password
• Account preferences
• User permissions
• Login history

Device Information

When using our software we may collect:

• IP address
• Device identifiers
• Device type
• Operating system
• Software version
• Screen status
• Network connectivity
• Error logs
• Performance information

Usage Information

We automatically collect information such as:

• Pages visited
• Features used
• Session duration
• Browser type
• Cookies
• Analytics data

We use your information to:

• Provide our Services
• Create and manage user accounts
• Authenticate users
• Deliver technical support
• Process subscriptions and payments
• Improve our software
• Monitor platform performance
• Detect fraud and security incidents
• Communicate product updates
• Send service notices
• Comply with legal obligations

We will never sell your personal information.

Content uploaded to the Imagine platform remains the property of the customer.

We do not claim ownership of your images, videos, documents or other uploaded media.

Your content is processed solely to deliver the Services requested by you.

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Analyse visitor behaviour

You may disable cookies in your browser; however, certain functionality may be limited.

Where applicable, we process personal information based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests

We may share information with trusted third-party service providers that help us operate our business, including:

• Cloud hosting providers
• Payment processors
• Customer support systems
• Analytics providers
• Email service providers

These providers only receive information necessary to perform their services and are contractually required to protect it.

We may also disclose information if required by law or to protect our legal rights.

As we provide services internationally, your information may be transferred to and processed in countries outside South Africa.

Where required, we implement appropriate safeguards to ensure your information remains protected.

We implement reasonable technical and organisational measures to protect your information, including:

• Encrypted communications (HTTPS/TLS)
• Secure cloud infrastructure
• Role-based access controls
• Password encryption
• Firewall protection
• Regular software updates
• Access logging
• Data backups

While we strive to protect your information, no online system can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to:

• Provide our Services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, it is securely deleted or anonymised.

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to certain processing
• Withdraw consent
• Request a copy of your information
• Lodge a complaint with the relevant supervisory authority

Our Services are intended for businesses and are not directed at children under the age of 18.

We do not knowingly collect personal information from children.

Our website or software may contain links to third-party websites or integrate with third-party services.

We are not responsible for the privacy practices of those organisations.

We may update this Privacy Policy from time to time.

The latest version will always be published on this page together with the effective date.

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us.

Imagine Digital Signage processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

Where required, personal information is processed lawfully, transparently and only for legitimate business purposes. Appropriate technical and organisational safeguards are implemented to protect personal information against unauthorised access, disclosure, loss or misuse.